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Abstract

This article discusses the complications arising from the implementation of the “blended desk” model in an academic library and its influence on intra-organizational collaboration. Blended desks combine the physical spaces of traditional Circulation and Reference desks and staff in an arrangement with a new desk and multi-skilled individuals. Traditionally dissimilar mentalities and skill sets of the Circulation and Reference personnel along with a culture reflecting typical academic hierarchy all create impediments to the success of this service model. Given this, various reconsiderations of the blended desk model are suggested.

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