Title

Employee Engagement: An In-Depth Study in a Small Team Setting

Date of Award

5-5-2011

Document Type

Capstone Project

Disciplines

Organiz. & Prof. Communication

Degree Name

Master of Professional Studies

Department

Organiz & Prof Communication

Advisor

Donald Anderson

Keywords

business outcomes; customer satisfaction; disengagement; employee engagement; employee retention; engagement drivers; productivity; small business; small team

Abstract

Employee engagement is a hot organizational topic, but the existing research has been largely conducted in mid- to large-sized companies. There are little data available on what employee engagement means for small teams and businesses. There is a breadth of information available that includes a common definition of employee engagement; data about what drives employee engagement; and the business outcomes expected from improving levels of engagement at work. What is not clear is whether or not these same meanings, drivers, and outcomes apply to small teams. The focus of this research project was to get an in-depth view of employee engagement from a small team perspective, and identify what is unique about small teams when considering an employee engagement initiative.

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