Title

The Creation of New Employee On-the-Job Training Guidelines Using Cognitive Apprenticeship Framework

Author

Inga Cline

Date of Award

2-13-2012

Document Type

Capstone Project

Disciplines

Organiz. & Prof. Communication

Degree Name

Master of Professional Studies

Department

Organiz & Prof Communication

Advisor

Bridget Arend

Keywords

Cognitive Apprenticeship; New Employee On-the-Job Training; On-the-Job Training; Adult Learning; Humanistic Theory and Andragogy; Cognitive Approach to Learning; Instructional Methods

Abstract

This Applied Capstone project examines the cognitive apprenticeship framework application in creating a systemized formal New Employee On-the-Job (OJT) Training Guide. A literature review has shown that there is a potential market for a systematic method for delivering the OJT which replaces the unplanned haphazard process and saves money in a long run. In order to achieve the goal of improving OJT, a training guide based on the cognitive apprenticeship principles was developed. The project is based on the idea that by infusing informal on-the-job training with adult learning and cognitive apprenticeship principles, companies can achieve higher levels of employee satisfaction, customer service, productivity, and efficiency. The guide provides recommendations to an individual who accepts the responsibility of teaching the new employee behavioral and cognitive aspects of the job. In the guide, adult learning principles entwine in cognitive apprenticeship and such blend lays a platform for the improved on-the-job training which offers understanding of the learner's needs and a systemized approach for knowledge transfer. Andragogy ideas about how learning occurs are used as a foundation to think through the learner, content, and format of the training delivery. The OJT recommendations, presented in the guide, aim to enhance the consultant's teaching skills on how to teach a new employee and provide a systemized teaching guide on what to teach while creating an engaging learning environment for the new employee.

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