Title

Applying Translation Quality Standards to a Certification Procedure for U.S. Language Service Providers

Author

Jason J. Hall

Date of Award

11-22-2011

Document Type

Capstone Project

Disciplines

Global Affairs

Degree Name

Master of Liberal Studies

Department

Global Affairs

Advisor

Cris Silva

Keywords

translation; quality standard; certification; language service provider; ASTM F2575-06; ISO 9001; EN 15038; quality assurance; translation and localization industry

Abstract

Many translation quality standards have been implemented to regulate the provision and procurement of language services. However, in the absence of a standardized procedure to certify U.S. language service providers (LSPs), the industry lacks consensus with regard to requirements, procedures, and expectations. This project establishes the need for such a procedure and proposes an LSP Certification Procedure based on existing quality standards. Through a review and analysis of existing translation quality standards, an interview with a key stakeholder, and the presentation of an LSP Certification Procedure, this project concludes that the U.S. language services industry requires a procedure to certify LSPs and that such a procedure may be designed and implemented based on existing standards.

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