Title

The Quest For Quality: Shifting the Culture Toward Quality Measurement Within a Group Medical Practice

Date of Award

5-29-2013

Document Type

Capstone Project

Disciplines

Healthcare Leadership

Degree Name

Master of Professional Studies

Department

Healthcare Leadership

Advisor

Steve Sorensen

Keywords

healthcare quality

Abstract

Clinical and patient satisfaction outcomes were measured in a medium sized single specialty medical practice. This represented a cultural shift within the practice, which while accepted by the physicians within the group, generated little enthusiasm or curiosity. The clinical outcomes were comparable to success rates published in the medical literature but there was individual variation among physicians. The vast majority of patients were satisfied with their care and serious reportable events were exceedingly rare. Once measured, these outcomes can be improved, providing additional value to patients and payers, increasing the likelihood of practice viability under future healthcare payment mechanisms.

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