Title

Healthcare Value and Perception When Actual Costs Are Known

Date of Award

5-30-2014

Document Type

Capstone Project

Disciplines

Healthcare Leadership

Degree Name

Master of Professional Studies

Department

Healthcare Leadership

Advisor

Michelle Kruse-Crocker

Keywords

healthcare; value perception; actual costs; costs

Abstract

Healthcare in the United States is expensive; some would say one of the most expensive systems in the world and the costs are still on the rise. While the cost of healthcare is an important factor within a healthcare system, there is also a need for healthcare to be a valuable resource. It is hypothesized that the perceived value of healthcare services are affected when the actual costs of healthcare services are known. The preliminary research shows that healthcare cost does affect the perceived value of healthcare services. While healthcare cost is not solely responsible for value perception it is a factor to consider.

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