Title

Managing Resistance to Organizational Change: A Suggested Plan for Success

Date of Award

5-13-2011

Document Type

Capstone Project

Disciplines

Strategic HR Management

Degree Name

Master of Professional Studies

Department

Strategic HR Management

Advisor

James Krefft

Keywords

Managing Resistance; Resistance to Organizational Change

Abstract

Resistance is an important aspect of the change process that has been often ignored. Overlooked resistance during organizational change can result in failure of the change, lack of trust, lack of commitment among employees, and even business death. To decrease these risks and its associated high costs, this paper presents leaders with strategies, processes, and tools that can help manage resistance during organizational change. Leaders have to prepare by adapting one of the three models called Iceberg Approach to Managing Change, ADKAR, or the plan, do, check, act (PDCA). These models can help implement a change and manage resistance. The project is a practical guide for implementing a new strategically focused change process to manage resistance during organizational change.

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