Title

Understanding the Barriers to Employee Engagement in a Hospital Emergency Department

Date of Award

5-24-2010

Document Type

Capstone Project

Disciplines

Organizational Leadership

Degree Name

Master of Professional Studies

Department

Leadership & Organizations

Advisor

Donald Anderson

Keywords

employee engagement; employee satisfaction; organizational development; patient satisfaction

Abstract

Employee engagement is important to business success on many levels. Understanding what engages healthcare workers is critically important because engaged employees affect overall patient satisfaction and other performance measures. Positive patient satisfaction experiences result in patients returning for services and patient wellness. Understanding barriers to employee engagement in an emergency department using organizational development strategies is an opportunity to provide intervention strategies for improving the employee and patient experience. This capstone project involves constructing an approach to data gathering to uncover barriers to employee engagement in an Emergency Department.

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