Title

Interpersonal Skills Training with Firefighters: Frequency, Methods, and Perceived Benefits

Date of Award

8-3-2010

Document Type

Capstone Project

Disciplines

Leadership and Organizations

Degree Name

Master of Professional Studies

Department

Leadership & Organizations

Advisor

Louise Vaughn

Keywords

Communication; Emergency services; Fire service; Firefighters; Interpersonal skills; Leadership; Organizational development; Training

Abstract

The benefits of building strong interpersonal skills are widely accepted in organizational development literature, however the fire service remains focused primarily on building tactical skills. In order to strike a balance between the technical knowledge necessary to do the job, and the interpersonal skills necessary to be part of a team getting the job done, training needs to encompass both. The fire service needs greater exposure to the specific benefits of building interpersonal skills so that understanding can drive motivation towards growth of a more robust interpersonal skills curriculum. This Capstone Project investigates what types of interpersonal skills training are currently available to firefighters, how often they are participating in these trainings, and the perceived benefits of investing in such development.

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