The Only Constant Is Change: A Narrative on Ten Years of Collaborative Chat Reference Service at San Jose Public Library

Authors

Ronna C. Nemer, Dr. Martin Luther King, Jr. Library, San Jose Public Library System, San Jose, CaliforniaFollow

Abstract

This article documents and highlights the evolution of collaborative, web-based chat reference service at a large metropolitan public library from 2000 to 2010.

DOI Link

https://doi.org/10.29087/2010.2.3.07

Copyright Statement / License for Reuse

This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.

Recommended Citation

Nemer, Ronna C. (2010) "The Only Constant Is Change: A Narrative on Ten Years of Collaborative Chat Reference Service at San Jose Public Library," Collaborative Librarianship: Vol. 2: Iss. 3, Article 3.

Available at: https://digitalcommons.du.edu/collaborativelibrarianship/vol2/iss3/3

Publication Statement

Copyright is held by the author. User is responsible for all copyright compliance.