The Only Constant Is Change: A Narrative on Ten Years of Collaborative Chat Reference Service at San Jose Public Library

Authors

Ronna C. Nemer, Dr. Martin Luther King, Jr. Library, San Jose Public Library System, San Jose, CaliforniaFollow

Abstract

This article documents and highlights the evolution of collaborative, web-based chat reference service at a large metropolitan public library from 2000 to 2010.

DOI Link

https://doi.org/10.29087/2010.2.3.07

Recommended Citation

Nemer, Ronna C. (2010) "The Only Constant Is Change: A Narrative on Ten Years of Collaborative Chat Reference Service at San Jose Public Library," Collaborative Librarianship: Vol. 2: Iss. 3, Article 3.

Available at: https://digitalcommons.du.edu/collaborativelibrarianship/vol2/iss3/3