Assessment, student workers, access services, statistics, building usage, academic library
Generating, collecting, and analyzing building usage statistics can greatly increase the ability of an access services unit to meet the changing dynamic of patron needs in an academic library. By analyzing three different data points, the Access Services Unit in Malpass Library at Western Illinois University was able to determine the most effective and efficient way to deploy the student workforce to meet the demonstrated needs of the patron population throughout the day. This article will examine those data points and how they were analyzed in order to improve the services provided by the Access Services Unit.
Buller, Ryan F. “Utilizing Building Usage Assessment: Determining Deployment of Student Workers in an Academic Library.” Journal of Access Services 11.3 (Summer 2014): 109-118.