Integrated Reference à la Carte: Evaluating, Selecting, and Implementing the Best Features for Your Library

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Academic libraries, Assessment, Branch libraries, Integrated reference systems, LibAnswers, Library reference services

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University Libraries


Integrated reference systems, such as SpringShare's LibAnswers, operate on a single, easy-to-use platform for providing virtual reference services and recording transactions. This article discusses the evidence-based decision-making carried out by librarians at Auburn University's main library and a branch library when deciding which aspects of the LibAnswers platform to incorporate at the two separate locations. Evaluating, selecting, and implementing appropriate components of LibAnswers resulted in complementary but separate systems that met the needs of both patrons and staff. This article adds to the body of literature on integrated reference systems by expanding the focus to include a branch library and its unique considerations and reasons for implementing LibAnswers.

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