The Quest For Quality: Shifting the Culture Toward Quality Measurement Within a Group Medical Practice
Date of Award
Master of Professional Studies
Clinical and patient satisfaction outcomes were measured in a medium sized single specialty medical practice. This represented a cultural shift within the practice, which while accepted by the physicians within the group, generated little enthusiasm or curiosity. The clinical outcomes were comparable to success rates published in the medical literature but there was individual variation among physicians. The vast majority of patients were satisfied with their care and serious reportable events were exceedingly rare. Once measured, these outcomes can be improved, providing additional value to patients and payers, increasing the likelihood of practice viability under future healthcare payment mechanisms.
Joondeph, Brian Christopher, "The Quest For Quality: Shifting the Culture Toward Quality Measurement Within a Group Medical Practice" (2013). University College: Healthcare Leadership Capstones. 14.