Assessing the Relationship Between Nurse Staffing Levels and Patient Satisfaction in Hospitals 2010–2012
Date of Award
Master of Professional Studies
This study addresses the relationship between levels of nurse staffing and patient satisfaction. Current research does not identify a relationship between higher staffing ratios and higher HCAHPS scores per FTE/AOB. This project develops an analysis that analyzes staffing ratios and HCAHPS scores, controlling for operational characteristics in hospitals during the years 2010-2012. The study found a statistically significant, though minor relationship between nurse staffing and HCAHPS scores among the non-profit and for profit hospitals that were utilized in the study.
Copyright is held by the author. Permanently suppressed.
Dunbar, Christopher L., "Assessing the Relationship Between Nurse Staffing Levels and Patient Satisfaction in Hospitals 2010–2012" (2015). University College: Healthcare Management Capstones. 32.