Assessing the Relationship Between Nurse Staffing Levels and Patient Satisfaction in Hospitals 2010-2012
Date of Award
Master of Professional Studies
This study addresses the relationship between levels of nurse staffing and patient satisfaction. Current research does not identify a relationship between higher staffing ratios and higher HCAHPS scores per FTE/AOB. This project develops an analysis that analyzes staffing ratios and HCAHPS scores, controlling for operational characteristics in hospitals during the years 2010-2012. The study found a statistically significant, though minor relationship between nurse staffing and HCAHPS scores among the non-profit and for profit hospitals that were utilized in the study.
Dunbar, Christopher L., "Assessing the Relationship Between Nurse Staffing Levels and Patient Satisfaction in Hospitals 2010-2012" (2015). University College: Healthcare Leadership Capstones. 32.