Title

Assessing the Relationship Between Nurse Staffing Levels and Patient Satisfaction in Hospitals 2010-2012

Date of Award

5-23-2015

Document Type

Capstone Project

Disciplines

Healthcare Leadership

Degree Name

Master of Professional Studies

Department

Healthcare Leadership

Advisor

Jeffrey Helton

Keywords

Healthcare

Abstract

This study addresses the relationship between levels of nurse staffing and patient satisfaction. Current research does not identify a relationship between higher staffing ratios and higher HCAHPS scores per FTE/AOB. This project develops an analysis that analyzes staffing ratios and HCAHPS scores, controlling for operational characteristics in hospitals during the years 2010-2012. The study found a statistically significant, though minor relationship between nurse staffing and HCAHPS scores among the non-profit and for profit hospitals that were utilized in the study.

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