Date of Award


Document Type


Degree Name


Organizational Unit

Daniels College of Business

First Advisor

Andrew Schnackenberg

Second Advisor

Jane Ross

Third Advisor

Dennis Wittmer

Fourth Advisor

Douglas Allen

Fifth Advisor

Julia Dmitrieva

Sixth Advisor

Lisa Victoravich

Seventh Advisor

Daniel Baack


Organizational change, Employee voice, Transparency, Empowerment, Government


For organizational change to take root, develop, and realize the desired goals and benefits, employees are increasingly asked to be an integral part of the change process, to speak up and use their voice to point out areas to improve and ways to be more efficient. Organizations and managers must create a climate where this employee voice, a multidimensional construct comprised of promotive and prohibitive voice, is encouraged and heard, and where the employee is empowered to effect change and make improvements. Both types of voice are potent mechanisms for improving public services, and government organizations in particular, as compared to private and other businesses. This quantitative study investigates transparency, a multidimensional view of trust with cognition-based and affect-based trust, and cognitive empowerment and their relationships with both types of employee voice. The setting is a government organization that trains employees to see issues in the workplace and make changes to improve outcomes for citizens, save time and money, and improve the utilization of resources. Trust and transparency matter, until the climate supports psychological safety. Transparency and cognitive empowerment are found to be significantly related to different types of employee voice after controlling for various factors, including propensity to trust, social desirability, and psychological safety.

Copyright Date


Copyright Statement / License for Reuse

All Rights Reserved
All Rights Reserved.

Publication Statement

Copyright is held by the author. User is responsible for all copyright compliance.

Rights Holder

Jomarie Phelan Honcoop


Received from ProQuest

File Format



English (eng)


133 pgs

File Size

811 KB


Business administration