Date of Award
Conflict Resolution Institute
Karen Feste, Ph.D.
Role theory, Organizational dynamics, Conflict
This thesis seeks to explain why the Department of Homeland Security had difficulty fulfilling its roles when it was formed, specifically its role as grant administrator. Role theory surmises that conflict arises from unclear expectations, conflicting expectations, and too many roles. This study utilized various public testimonies, legislation, and other government documents to examine how the missions of the twenty-two agencies that were merged together to make up DHS changed. Even though DHS has changed continually over the five years since its existence most employees seem to be clear on the mission of the organization in which they work. However, there is still a considerable amount of conflict resulting from the agencies being forced together in such a frankensteinian way.
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Manderson, M. Katherine, "Organizational Conflict Within the Department of Homeland Security" (2008). Electronic Theses and Dissertations. 866.
Received from ProQuest
M. Katherine Manderson