Academic libraries, Social media
This chapter explores how academic libraries have used social media for broadcasting information, responsive communication, and engagement. Many libraries focus on the marketing aspect of social media, since it is a successful method of promoting events, services, and resources. However, exclusively using social media as a marketing tool ignores the best part of social media: the connections it fosters between people. The online community is just an extension of the in-person community that the academic library serves. This chapter examines the state of the literature on libraries’ use of social media through the lens of increasing engagement and connections with the community as the key to successful social media.
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This book chapter was originally published in:
Joe, J. & Knight, E. (2019). Social Media for Communication and Instruction in Academic Libraries. Hershey, PA: Information Science Reference. DOI: 10.4018/978-1-5225-8097-3
Trucks, Elia, "Making Social Media More Social: A Literature Review of Academic Libraries’ Engagement and Connections Through Social Media Platforms" (2019). University Libraries: Faculty Scholarship. 25.