Title

Communications Crossroads: Enhancing the Internal Communications Role of Middle Managers in Mortgage Industry Mergers and Acquisitions

Date of Award

5-9-2011

Document Type

Capstone Project

Disciplines

Organiz. & Prof. Communication

Degree Name

Master of Professional Studies

Department

Organiz & Prof Communication

Advisor

Karen Morales

Keywords

Capstone; Internal Communications; Jason Karpf; Mergers and Acquisitions; Middle Managers; Mortgage Industry

Abstract

The mortgage industry has faced unprecedented changes and pressures in the past several years. Mergers and acquisitions have been a noted trend in the industry as company leaders seek to sustain their endeavors through the increased resources and economies of scale that M&As promise. However, a majority of mergers and acquisitions fail across all industries, attributable to a lack of corporate integration which is often traced to shortfalls in internal communications. Middle management is an underutilized resource in fostering effective communication to support M&As. This Capstone project proposes an enhanced communications role for middle managers in mortgage industry mergers and acquisitions, supported by primary and secondary research and demonstrated in a hypothetical communications plan.

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