Enhancing Active Listening by Implementing the Meisner Acting Technique in Mediation Practice

Date of Award

11-7-2011

Document Type

Undergraduate Capstone Project

Degree Name

Master of Professional Studies

Organizational Unit

University College, Communication Managament

Disciplines

Organiz. & Prof. Communication

First Advisor

Elizabeth Suarez

Keywords

Active listening, Meisner technique, Mediation skills, Conflict resolution education, Listening skills for ADR

Abstract

Communication skills have never been more important to career advancement. In fact active listening skills are considered one of the top three necessary skills in the field of conflict resolution. Advanced active listening skills are the foundation for listening stamina, building empathy and developing trust between individuals. These skills are critical to serving the needs of parties in conflict. However, few people receive formal training in active listening skills. Traditional training lacks a crucial element which is imperative to improving active listening skills: how to execute these abilities within scenarios of conflict. This study uses the Meisner acting technique to demonstrate how these skills can be taught, learned and executed in order to improve conflict resolution efficacy.

Publication Statement

Copyright is held by the author. Permanently suppressed.

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