Utilization of Change Management Principles in Primary Care Transformation

Date of Award

3-12-2013

Document Type

Undergraduate Capstone Project

Degree Name

Master of Professional Studies

Organizational Unit

University College, Healthcare Management

Disciplines

Healthcare Leadership

First Advisor

Irene Frederick

Keywords

Change management, Primary care, Care Delivery Teams, Transformation, Playbook, Principles

Abstract

Care delivery teams in Primary Care require a transformation to meet the increasing demands of healthcare and the population of patients served. Few examples exist of successful change on this level due to lack of attention to the human side of change. Change management principles identify and attempt to mitigate common mistakes made in failed change management efforts. This paper outlines a playbook to support Primary Care leaders through a successful care delivery transformation with specific attention to managing the human side of this change.

Publication Statement

Copyright is held by the author. Permanently suppressed.

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