Title

Development of a Strengths-Based Model for Insurance Automobile, Property, and Casualty Claims Operations

Date of Award

3-1-2011

Document Type

Capstone Project

Disciplines

Human Resource Administration

Degree Name

Master of Professional Studies

Department

Strategic HR Management

Advisor

James Krefft

Keywords

Human Resources; Insurance; Myers-Briggs Type Indicator; Personality Types; Strengths-Based

Abstract

ABSTRACT \ Employers know that to have a successful organization, they must have the right people in the right jobs. But how will they know whom to place where? The development of a model based upon an individual's personality traits and strengths, and how to best use them, is a good place to start. Employees working in positions in which their traits and strengths are maximized enjoy work more, are more efficient, and are less apt to be absent or to look for work elsewhere. It is a mutually beneficial process of selection for both employers and employees. This model illustrates the process in an automobile and property insurance claims operation through utilization of the Myers-Briggs Type Indicators and the StrengthsFinder Profiles.

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