Since 2003, libraries and publishers have been working with and using COUNTER usage statistics as a core metrics. However, both the producers and users of COUNTER usage reports described difficulty in understanding and interpreting the Code of Practice which sets out the standard for recording and reporting usage of electronic resources. This issue led COUNTER to collaborate with many partners around the world to produce Friendly Guides. These are non-intimidating manuals which explain terminology, the purpose of the usage reports and provide tips how on how to use COUNTER data. This paper explains how collaboration has been essential in meeting the challenges of producing the Friendly Guides in multiple languages.

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