Publication Date
1-2008
Document Type
Article
Keywords
Chat reference
Abstract
Thirty-one chat reference conversations were linguistically analyzed, compared to twenty-three instant messaging (IM) conversations held between students, and further correlated to students’ satisfaction with the reference interaction. Conversations between librarians and students in chat reference are more formal than those solely involving students, and the use of some linguistic patterns are correlated to user satisfaction.
Copyright Statement / License for Reuse
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Publication Statement
Copyright held by the author or publisher. User is responsible for all copyright compliance.
Rights Holder
Jack M. Maness
Provenance
Received from author
File Format
application/pdf
Language
English (eng)
Extent
29 pgs
File Size
219 KB
Publication Title
Journal of Academic Librarianship
Volume
34
First Page
1
Last Page
29
Recommended Citation
Maness, J. M. (2008). A linguistic analysis of chat reference conversations with 18-24 year-old college students. Journal of Academic Librarianship, 34(1), 31-38. https://doi.org/10.1016/j.acalib.2007.11.008
DOI Link
https://doi.org/10.1016/j.acalib.2007.11.008
Comments
Published version may be found at: https://doi.org/10.1016/j.acalib.2007.11.008