Publication Date
2018
Document Type
Article
Keywords
Electronic resources, Troubleshooting, Training, Academic library
Abstract
In the various jobs I have held, most of them library-related, customer service has been a part of them all. I decided to apply a customer service-based approach to electronic resources as the Electronic Resources Manager at the University of Denver Libraries (DU). In order to implement a customer service-based approach with a larger staff, a standardized training procedure was necessary.
Copyright Statement / License for Reuse
This work is licensed under a Creative Commons Attribution 4.0 International License.
Publication Statement
This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Electronic Resources Librarianship on May 19, 2019, available online: http://www.tandfonline.com/10.1080/1941126X.2019.1593416.
Recommended Citation
Brown, Jennifer Everson, "Rethinking the Troubleshooting Model" (2018). University Libraries: Staff Scholarship. 1.
https://digitalcommons.du.edu/libraries_staff/1