Understanding the Barriers to Employee Engagement in a Hospital Emergency Department
Date of Award
Master of Professional Studies
Leadership & Organizations
employee engagement; employee satisfaction; organizational development; patient satisfaction
Employee engagement is important to business success on many levels. Understanding what engages healthcare workers is critically important because engaged employees affect overall patient satisfaction and other performance measures. Positive patient satisfaction experiences result in patients returning for services and patient wellness. Understanding barriers to employee engagement in an emergency department using organizational development strategies is an opportunity to provide intervention strategies for improving the employee and patient experience. This capstone project involves constructing an approach to data gathering to uncover barriers to employee engagement in an Emergency Department.
Waller, Melanie, "Understanding the Barriers to Employee Engagement in a Hospital Emergency Department" (2010). Leadership and Organizations. 20.