Applying Translation Quality Standards to a Certification Procedure for U.S. Language Service Providers

Jason J. Hall

Date of Award

11-22-2011

Document Type

Undergraduate Capstone Project

Degree Name

Master of Liberal Studies

Organizational Unit

University College, Global Community Engagement

Disciplines

Global Affairs

First Advisor

Cris Silva

Keywords

Translation, Quality standard, Certification, Language service provider, ASTM F2575-06, ISO 9001, EN 15038, Quality assurance, Localization industry

Abstract

Many translation quality standards have been implemented to regulate the provision and procurement of language services. However, in the absence of a standardized procedure to certify U.S. language service providers (LSPs), the industry lacks consensus with regard to requirements, procedures, and expectations. This project establishes the need for such a procedure and proposes an LSP Certification Procedure based on existing quality standards. Through a review and analysis of existing translation quality standards, an interview with a key stakeholder, and the presentation of an LSP Certification Procedure, this project concludes that the U.S. language services industry requires a procedure to certify LSPs and that such a procedure may be designed and implemented based on existing standards.

Publication Statement

Copyright is held by the author. Permanently suppressed.

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