Defining and Measuring Metrics for a Multinational Human Resources Department

Date of Award


Document Type

Undergraduate Capstone Project

Degree Name

Master of Professional Studies

Organizational Unit

University College, Strategic Human Resources


Strategic HR Management

First Advisor

James Krefft


Analytics, Benefits, Human resources, Measuring, Metrics, Outsourcing, Recruiting, Staffing, Training


Successful HR departments should support key business objectives by establishing metrics that determine the effectiveness of their processes. Functions such as recruiting, benefits, and training are processes that should have metrics. Understanding who measures what, when, and how often is the first step in measuring how much it costs to run HR. The next step is determining which processes are most critical, and then determining the metrics that fit the business needs. Slight adjustments will need to be made as business needs change, but the process for measuring outcomes should not change. This paper will focus on multinational corporations that employ at least ten thousand employees and have a ratio of one HR professional to every hundred fulltime equivalents (FTEs).

Publication Statement

Copyright is held by the author. Permanently suppressed.

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