Establishing a Performance Management System at a Financial Institution

Date of Award


Document Type

Undergraduate Capstone Project

Degree Name

Master of Professional Studies

Organizational Unit

University College, Organizational Leadership


Organizational Leadership

First Advisor

Rob Williamson


Catalytic coaching, Performance management


Performance management is an integral aspect of any organization's human resources department. Numerous performance management systems offer ways to assess and measure job performance. The system chosen by a company reflects its culture, values, and priorities. Some organizations choose systems that help determine salary increases, or protect the organization from lawsuits. Others choose systems that are employee focused, promoting career and personal development culminating in overall success for the business and the individual. Regardless of which system is selected, implementing a new system in an organization is no minor task. This project details the research, design, and implementation of a new performance management system in an American bank amidst an economy that is coming out of a recession.

Publication Statement

Copyright is held by the author. Permanently suppressed.

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