Improving Radical Organizational Change Implementation by Focusing Leadership Efforts on Building Commitment and Trust

Date of Award


Document Type

Undergraduate Capstone Project

Degree Name

Master of Professional Studies

Organizational Unit

University College, Organizational Leadership


Leadership and Organizations

First Advisor

David Frostman


Trust, Organizational change


Leaders' failure to effectively engage with employees during a change initiative leads to resistance based on lack of trust and unwillingness to commit. To overcome this breakdown, leaders must learn how to generate trust in everyday interactions and develop practices that inspire commitment. The foundational competence needed is the ability to engage in conversations that allow for clarity around the change effort and elicit mutual commitment to a shared future. To address the issue of building leaders' capability to generate trust and commitment, a workshop and business simulation have been designed where conversational effectiveness for implementing change can be explored and practiced.

Publication Statement

Copyright is held by the author. Permanently suppressed.

This document is currently not available here.