Managing Resistance to Organizational Change: A Suggested Plan for Success

Date of Award


Document Type

Undergraduate Capstone Project

Degree Name

Master of Professional Studies

Organizational Unit

University College, Strategic Human Resources


Strategic HR Management

First Advisor

James Krefft


Managing resistance, Resistance to organizational change


Resistance is an important aspect of the change process that has been often ignored. Overlooked resistance during organizational change can result in failure of the change, lack of trust, lack of commitment among employees, and even business death. To decrease these risks and its associated high costs, this paper presents leaders with strategies, processes, and tools that can help manage resistance during organizational change. Leaders have to prepare by adapting one of the three models called Iceberg Approach to Managing Change, ADKAR, or the plan, do, check, act (PDCA). These models can help implement a change and manage resistance. The project is a practical guide for implementing a new strategically focused change process to manage resistance during organizational change.

Publication Statement

Copyright is held by the author. Permanently suppressed.

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