Development of Training Courses for a Growing Company

Date of Award

8-13-2009

Document Type

Undergraduate Capstone Project

Degree Name

Master of Professional Studies

Organizational Unit

University College, Organizational Leadership

Disciplines

Organizational Leadership

First Advisor

Donald Anderson

Keywords

Adult Learning; Conflict in the Workplace; Course; Email; Growing Company; Organization Development; Training

Abstract

This Applied Capstone project examines the process of developing training courses for a growing company. ABC is a three-year old company that is committed to, world class customer experience, and world class culture. The author conducted employee interviews, analyzed interview results, identified business and performance needs, and developed two training courses. The project includes research in organizational development theories, instructional design techniques, and adult learning theories. The author applied primary and secondary research in order to develop two training courses, Emails that make an Impact and Conquering Conflict.

Publication Statement

Copyright is held by the author. Permanently suppressed.

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